This course discusses the proper procedures, risks, and safety measures required in the cleaning, decontamination, and disinfection of surgical instruments, infectious waste management, and the difference between disinfection and sterilization.

Topics Covered:

• Decontamination; Point of Use Preparation and Transport
• Cleaning and Decontamination
• Disinfection

This course introduces the profession of Central Service Technician. Topics introduced include: effective communication, human relation skills, Central Service regulations and standards, medical terminology, and human anatomy and physiology.

Topics Covered:

• Introduction to Central Service
• Communication, Human Relations, and Career Skills
• Regulations and Standards
• Medical Terminology
• Anatomy and Physiology

This course discusses the importance of inventory management, managing patient equipment and the different procurement options, tracking methods, quality assurance, safety hazards, and accident and injury prevention in the central service department.

Topics Covered:

• Inventory Management
• Ancillary Department Support
• Information Technology
• Quality Assurance
• Safety Management

This course discusses microbiology, the transmission and control of microorganisms, standard precautions as well as infection control and prevention.

Topics Covered:

• Microbiology and Central Service
• Infection Prevention and Control

This course discusses the sterile packaging process, storage and transport, immediate use steam sterilization and quality control procedures, high temperature sterilization, low temperature sterilization, and monitoring sterilization processes.

Topics Covered:

• Point of Use Processing
• High Temperature Sterilization
• Low Temperature Sterilization
• Packaging, Storage, and Transport
• Monitoring and Recordkeeping

This course identifies multiple surgical instruments, solutions that can damage instruments, procedures to care for powered surgical instruments, and processing endoscopic instruments.

Topics Covered:

• Surgical Instrumentation
• Complex Surgical Instruments

This course introduces you to common administrative procedures performed in both small and large medical practices. You will learn to input patient information, bill insurance companies, and schedule appointments. You will learn to run common reports associated with the medical practice. Day sheets, patient ledgers, and other financial reports that are important to the day-by-day financial operations of the medical practice.

Topics Covered:

• Introduction to Health Information Technology and Medical Billing
• Medical Billing Software
• Scheduling
• Entering Patient Information
• Working with Cases
• Entering Charge Transactions and Patient Payments
• Creating Claims
• Posting Payments and Creating Patient Statements
• Creating Reports
• Collections in the Medical Office

This course will introduce you to the basic functions of the Electronic Health Record, its’ benefit to healthcare workers as well as the benefit to physicians and patients. The course will explore the technological requirements for an Electronic Health Record system and discuss some of the available options. The course will also introduce the best practices for transition from a paper based record to an Electronic Health Record.

Topics Covered:

• Introduction to Electronic Health Records
• Transitioning to Electronic Health Records
• Health Information Exchange
• Privacy and Security

This course will provide you with the knowledge and skills required to work with electronic health records in today’s rapidly changing health care environment. This course provides you with an in-depth and practical training on a widely used Electronic Health Record software program. You will be able to apply theoretical knowledge to equip you to successfully enter the medical community with a comprehensive working experience and understanding of an EHR as well as other components.

Topics Covered:

• Introduction to Working with Electronic Health Records
• Administrative Functions
• Clinical Functions
• Managing Orders and Results
• Quality Assurance and Health Management
• Managing Security

This course focuses on claim preparation and transmission, working with payers (private payers/Blue Cross and Blue Shield, Medicare, Medicaid, TRICARE and CHAMPVA, and Workers’ Compensation and Disability), and claim follow-up and payment processing.

Topics Covered:

• Healthcare Claim Preparation and Transmission
• Private Payers/Blue Cross and Blue Shield
• Medicare
• TRICARE and CHAMPVA
• Workers’ Compensation and Disability / Automotive Insurance
• Payments (RAs), Appeals, and Secondary Claims
• Patient Billing and Collections
• Hospital Billing and Reimbursement

This course will provide students with information and skills to prepare them for roles working with information technology in the healthcare field. As the deployment and utilization of electronic record keeping systems becomes standard in healthcare organizations, there is a growing need for IT professionals who can support these complex and integral systems. This course will teach essential concepts, terminology, and skills specific to the medical industry that will be required of a healthcare IT technician.

Topics Covered:

• Healthcare IT Fundamentals
• The Medical Environment
• Using IT in the Workplace
• Healthcare IT Technical Components
• Providing Medical IT Support
• Security

This course presents you with an overview of the Health Insurance Portability and Accountability Act (HIPAA) Rules and explains the effects of the Health Information Technology for Economic and Clinical Health (HITECH) Act of the American Recovery and Reinvestment Act of 2009 (ARRA). This course also provides considerations that would need to be taken into account when investigating complaints of potential HIPAA violations.

Topics Covered:

• State Attorneys General Enforcement of Federal Health Privacy Law
• HIPAA Privacy Fundamentals
• HIPAA Security Fundamentals
• Effects of ARRA/HITECH
• Federal Enforcement of HIPAA
• Investigating and Prosecuting Potential HIPAA Violations
• HIPAA and State Law

This course provides the comprehensive coverage needed to understand and work with medical insurance. It provides clear instruction on the basics of the medical billing cycle – ten steps that clearly identify all the components needed to successfully manage the medical insurance claim process. This course provides a strong background in the coding process. This course teaches students how to assign ICD-10-CM codes as well as CPT and HCPCS codes.

Topics Covered:

• Medical Insurance Basics
• Electronic Health Records, HIPAA, and HITECH: Sharing and Protecting Patients’ Health Information
• Patient Encounters and Billing Information
• Diagnostic Coding: ICD-10-CM
• Procedural Coding: CPT and HCPCS
• Visit Charges and Compliant Billing

This course provides an overview of the laws and ethics that you should understand to work in the health care field. You will learn about working within acceptable legal and ethical boundaries in dealing with patients with care and compassion. The course will assist you to resolve the many legal and ethical questions you may reasonably expect to face as a health care practitioner.

Topics Covered:

• Introduction to Law and Ethics
• Making Ethical Decisions
• Working in Healthcare
• Law, the Courts, and Contracts
• Professional Liability and Medical Malpractice
• Defenses to Liability Suits
• Medical Records and Informed Consent
• Privacy Law and HIPAA
• Physician’s Public Duties and Responsibilities
• Workplace Legalities
• The Beginning of Life and Childhood
• Dying and Death
• Healthcare Trends and Forecasts

This course provides students with a basic understanding of their duties and responsibilities in the administrative front office. Students develop skills in communication, filing, financial administration, mail processing, facilities maintenance, and care and maintenance of medical equipment. The course also provides information about developing a professional image and the importance of maintaining productive interpersonal relationships with co-workers, patients, and medical professionals.

Topics Covered:

• The Medical Office Assistant
• Medical Ethics, Law, and Compliance
• Office Communications
• Managing Health Information
• Preparing for Employment in the Medical Office

This course introduces students to the language of medicine. Students will gain an understanding of the way medical terms are formed and how to build medical terms using combining forms, prefixes and suffixes. Students will learn the structure, function and basic anatomy of various body systems and about the diagnostic, procedural, laboratory, pathological, surgical and pharmacological terms and abbreviations associated with each body system.

Topics Covered:

• Introduction to Medical Terminology
• Body Structure
• The Integumentary System
• The Musculoskeletal System
• The Cardiovascular System
• The Respiratory System
• The Nervous System
• The Urinary System

This course introduces students to the language of medicine. Students will gain an understanding of the way medical terms are formed and how to build medical terms using combining forms, prefixes and suffixes. Students will learn the structure, function and basic anatomy of various body systems and about the diagnostic, procedural, laboratory, pathological, surgical and pharmacological terms and abbreviations associated with each body system.

Topics Covered:

• The Female Reproductive System
• The Male Reproductive System
• Blood, Lymphatic, and Immune System
• The Digestive System
• The Endocrine System
• Ears, Nose, Throat, Eyes, and The Sensory System

This course will provide you with the knowledge and skills needed to form the basis to become a medical transcriptionist. You will learn to apply written communication skills, use designated references, review and apply medical terminology, maintain a medical word list, follow dictation instructions, apply basic medical transcription guidelines, develop transcribing speed and accuracy, transcribe and create appropriate medical documents and gain skill in editing and proofing documents.

Topics Covered:

• Introduction to Medical Transcription
• The Patient’s Medical Record
• The Integumentary System
• The Respiratory System
• The Cardiovascular System
• The Digestive System
• The Endocrine System
• The Urinary System
• The Reproductive System
• The Musculoskeletal System
• The Nervous System

This course is designed to familiarize the student with the specific knowledge and skills needed to pursue a career as a pharmacy technician. This course introduces the responsibilities of a pharmacy technician and common pharmacy practices and settings. Students will also learn about effective human relation skills, pharmacy law and ethics, regulations and standards, and DEA registration.

Topics Covered:

• Introduction to Pharmacy
• Communication and Customer Service
• Medical Terminology
• Pharmacy Law and Ethics
• Regulations and Standards

This course covers the uses and side effects of medications, provides an overview of several useful reference sources, provides an overview of chemistry and physiology as they apply to pharmacy practices, and explains the causes and prevention of medication errors.

Topics Covered:

• Introduction to Pharmacology
• Reference Resources
• Pharmacokinetics
• Medical Errors

This course introduces various systems of drug classification, provides information about over-the-counter and alternative choices, discusses medication dosage routes and forms, and ends with an explanation of compounding medications.

Topics Covered:

• Drug Classifications
• Over-the-Counter Medications
• Alternative Modalities
• Dosage Routes and Forms
• Compounding

It is essential for a Pharmacy Technician to accurately interpret and calculate medication orders and dosages. Doing this requires basic math skills such as working with fractions and decimals. This course covers numbering and measuring systems, conversion factors, dosage calculations and the mathematical concepts needed to perform them. It also includes information on medication orders and prescriptions, drug labels, and insurance billing.

Topics Covered:

• Numbering and Measuring Systems
• Medication Orders and Prescriptions
• Mathematical Concepts
• Introduction to Dosage Calculations
• Oral and Parental Dosage
• Intravenous Calculations
• Operational Calculations

This course describes various pharmacy settings and discusses the business and technical skills a pharmacy technician needs, including inventory, data entry, prescription processing, and packaging or repackaging medications. It also discusses certification, career preparation, and career development.

Topics Covered:

• Retail Practice Settings
• Hospital Practice Settings
• Other Practice Settings
• Inventory Management
• Safety
• Credentialing and Employment

This course will provide you with an overview of the physical therapy profession including the roles and responsibilities of a physical therapy aide. You will learn about the various laws and ethical requirements pertaining to physical therapy, administrative duties that you will be responsible for performing as an aide as well as strategies for communication effectively and professionally when dealing with patients as well as co-workers. Through this course you will also learn necessary employment skills that will aide you in achieving your goal of becoming a physical therapy aide.

Topics Covered:

• Overview of Physical Therapy
• Laws and Ethics for the Physical Therapy Aide
• Administrative Duties
• Communication, Professionalism, and Customer Service
• Employment Skills

This course will provide you with a fundamental knowledge of the key terminology you will be exposed to as a physical therapy aide. Through this course you will learn how to correctly define and pronounce medical terms as well as anatomical terms and positions that relate to the human body. You will be introduced to general healthcare concepts as well as infection control standards and precautions that are applicable to the physical therapy profession. You will also learn about the importance of the medical record and the various components it contains.

Topics Covered:

• Key Terminology
• Organization and the Human Body
• General Health Care Terminology and Concepts
• Infection Control
• The Medical Record and Documentation

This course will provide you with an overview of the musculoskeletal system. You will learn about the bones of the axial and appendicular skeleton, as well as the different types of joints and muscles. You will learn about the major diseases, disorders and injuries that plague this system and the different treatment options that are used in physical therapy to address them.

Topics Covered:

• Axial Skeleton
• Appendicular Skeleton
• Joints
• Muscles
• Treatment of the Musculoskeletal System

This course will provide you with an overview of the components of the nervous system, cardiovascular system and respiratory system. You will learn about the major diseases and disorders that plague this system and the different treatment options that are used in physical therapy to address them.

Topics Covered:

• The Nervous System
• The Cardiovascular System
• The Respiratory System
• Treatment of the Nervous, Cardiovascular, and Respiratory Systems

This course will provide you with an overview of the components of the endocrine system, the lymphatic and immune system, the integumentary system, the digestive system and the urinary system. You will also learn about the major diseases and disorders that plague these systems.

Topics Covered:

• The Endocrine System
• The Lymphatic and Immune System
• The Integumentary System
• The Digestive System
• The Urinary System

This course will provide you with a fundamental understanding of how to properly assist patients as a physical therapy aide. You will learn about the importance of body mechanics as well as the different handling and movement techniques and how to administer them correctly in order to ensure the safety of both yourself and the patient. You will also learn about pressure ulcers and strategies that can be implemented their prevention.

Topics Covered:

• Body Mechanics
• Working with Patients Physically
• Pressure Ulcers
• Transfers
• Assisting with Gait Training
• Therapeutic Exercises

This course covers the skills you need to be successful as an administrative support professional, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills. You will learn about common administrative support tasks, including the steps for planning and scheduling meetings, as well as the key techniques for recording meetings. This course explores ways to build a partnership with your boss and teaches approaches for dealing effectively with different management styles.You will also learn how to interact effectively with others and how to deal with criticism. 

Topics Covered:

• Common Administrative Support Tasks
• Interacting with Others in the Office
• Productivity and Organizational Skills
• Your Professional Image
• Maintaining a Healthy Work/Life Balance

In this course, you will learn how to type without needing to look at the keyboard. This course will help you to build typing speed and proficiency which will allow you to work more efficiently. You will learn how to cut down on the number of typing errors and produce higher quality work. You will also learn how to decrease muscular stress and help prevent repetitive strain injury.

Topics Covered:

• Touch Typing
• Speed Building
• Numbers
• Special Marks
• Numbers Pad

The study of office procedures is no longer solely for the student who seeks employment as office support staff after graduation. With the extensive introduction of technological innovations, many workers now perform office tasks. Regardless of your job and career aspirations, you need basic office competencies if you are to carry through your responsibilities with effectiveness and efficiency.

Topics Covered:

• The Office Environment
• Office Competencies
• Managing Information to Enhance Productivity
• Time and Workstation Management
• Meetings and Travel
• Records Management
• Processing Mail

This course will teach you the skills necessary to communicate effectively in a professional environment using both oral and written communication channels. This course will teach you the appropriate skills needed to write and deliver clear, concise messages tailored to a particular audience. Through lessons, practice activities, and simulations, you are also taught to listen effectively, speak clearly and assertively, and use proper grammar in written and verbal communications.

Topics Covered:

• Communication Skills
• Listening Skills
• Business Grammar
• Business Writing

This course will provide learners with the tools necessary to review basic mathematical concepts and how to apply concepts to the business environment, examine the following: how to use decimals, including addition, subtraction, multiplication, and division; how to solve problems involving percentages to determine portions, a rate, a whole unit, and increases and decreases and how to apply these operations in business settings, explore the concepts of ratio, proportion, and how to compare different kinds of numbers, discusses simple, weighted, and moving averages, using real-world scenarios.

Topics Covered:

• Using Whole Numbers and Decimals
• Percentages and Ratios
• Averages and Equations
• Charts and Graphs

The objective of this course is to provide students with an introduction to marketing and its key concepts. The course examines the different marketing strategies organizations use to interact with their customers and prospective customers. Students are taught the essential concepts of marketing and how to apply them to a marketing campaign, as well as how to utilize marketing and branding strategies successfully. Additionally, because organizations need to use a multichannel approach to marketing in today's highly competitive business environment, the course explores the benefits of doing business online and strategies to successfully use social media and viral marketing to connect with customers.

Topics Covered:

• Marketing Essentials
• Online Strategies to Accelerate Sales Performance
• Designing Products to Fit the Channel
• Adverting Costs, PR Pays
• Using Blogs to Attract Consumers
• Using Web Analytics to Increase Sales
• Trade Show Marketing
• Competitive Marketing Strategies
• Branding

The course examines several areas that fall under the category of Business Professionalism. Students will learn the importance of goal setting, review the principles of business etiquette when preparing for and attending business meetings, and the importance of conducting themselves professionally. The course includes personal accountability, business etiquette, lifelong learning, and professional networking.

Topics Covered:

• Working for Your Inner Boss: Personal Accountability
• Managing from Within: Self-empowerment
• Goals and Setting Goals
• Creating a Positive Attitude
• Pursuing Successful Lifelong Learning
• Doing Business Professionally Simulation
• Reframing Negative Situations
• Managing Goals
• Disciplines of Organizational Learning: Personal Mastery
• Safe Small Talk
• Business Etiquette
• Essential Skills for Professional Telephone Calls
• Professional Networking Essentials

This course will introduce you to entrepreneurship and business planning and is geared towards both the eclectic mix of individuals planning to develop and launch their own businesses as well as those with established small business ventures that they would like to expand. This course will begin by reviewing the history of small business and identifying a successful entrepreneur's characteristics. The course will then coach you in some basic business skills, teaching you how to write a business plan, launch a new venture, identify market opportunities, create a marketing plan, and finance a business. Finally, the course will also review aspects of building a successful team.

Topics Covered:

• Elements of Entrepeneurship
• Building the Right Team
• The Business Plan
• Marketing Strategy
• Financing the New Venture

This course will allow you to develop fundamental social marketing skills to grow followers, engagement—and business results. You will also learn the skills and best practices you need to master the Hootsuite dashboard and all of its powerful features. At the end of this course you will have to opportunity to achieve professional certification in Hootsuite, the gold-standard for social media management software, which you will be able to include on your resume.

Topics Covered:

• Introduction to Social Media Marketing
• Optimizing Your Social Media Profiles
• Social Media Strategy from A to Z
• Building Your Online Community
• Content Marketing Fundamentals
• Social Advertising Fundamentals
• The Fundamentals of Using a Social Media Management System
• Advanced Uses of a Social Media Management System

This course provides a framework of basic accounting principles, terms, and concepts and why they are important to understand. You will see how these concepts are applied in everyday business situations through completion of related accounting exercises/problems. You will learn about financial statements and the information they give about a company.

Topics Covered:

• Key Accounting Concepts and Principles
• Recording, Posting, and Balancing the Books
• Preparing Financial Statements and Closing Accounts

Finance and accounting are at the heart of every business. These functions deal with recording, summarizing, and analyzing financial information across all departments for decision making, directing, and controlling their resources and activities. Every activity or non-activity in an organization has financial implications and financial acumen is expected at every organizational level. The objective of this course is to familiarize students with key finance and accounting terms and concepts such as the accounting equation, accrual-based accounting, financial risks and returns, and basic accounting principles.

Topics Covered:

• Principles of Accounting and Finance for Non-financial Professionals
• Comprehending Financials: A Guide to Financial Statements
• Increasing Cash Flow in Times of Need
• Basic Budgeting for Non-financial Professionals
• Financial Statement Analysis for Non-financial Professionals

In this course, students are taught the various elements of an organization's corporate strategy, the role of the HR function in the strategic planning process, and the key elements in corporate governance. Students are taught about the vital contributions HR professionals often make in the development and organization-wide communication of the mission, vision, values, strategic goals, and objectives. The strategic planning process and the role of the human resource function in this process is reviewed. Students are taught how the HR function can support organizational budgeting and organizational decision-making to achieve organization's objectives. Finally, students are taught about enterprise risk management to ensure that organization's risks are identified, analyzed, handled effectively, and monitored on a regular basis.

Topics Covered:

• The HR Function and Business Environment
• HR and the Strategic Planning Process
• HR Functions and Roles

In this course, students are taught the importance, impact, and regulations pertaining to corporate compensation and benefits programs. The course describes compensation policies, programs, and activities. Students are also introduced to noncash compensation methods, such as equity programs and noncash rewards, as well as common benefits programs like health coverage and employee assistance programs.

Topics Covered:

• Regulations, Strategies, and Needs Assessment
• Managing Policies, Programs, and Activities
• Organizational Responsibilities

This course teaches students vital Human Resources concepts like individual employment rights, the Equal Employment Opportunity Commission (EEOC) complaint process, and the role HR plays in the employment litigation process. Students are taught that positive and constructive relations between employers, employees, and unions are important for the success and growth of any organization. Students also learn how to deal with employee-related behavioral and disciplinary issues that can threaten the positive and productive work environment. Finally, the course describes the unionization process laid out by the National Labor Relations Act.

Topics Covered:

• Employment Regulations and Organizational Programs
• Behavioral and Disciplinary Issues and Resolution
• Unions and Collective Bargaining

In this course, students are taught the key skills required for human resource professionals, including the ability to lead and motivate others. Human resources concepts and applications are also examined, as well as ethics and professional standards that every organization should follow. 

This course also provides insight into how to perform environmental scans, and discusses organizational structures as well as change management.  Students are taught about personnel and administrative functions such as organizational documentation requirements to ensure compliance with key regulations, how to gauge employee attitudes and opinions, and the job analysis process. Financial and vendor management is also discussed, including common budgeting and accounting concepts, quantitative and qualitative analysis, and third-party supplier management. This course also addresses tools and techniques used to support HR activities, such as HR technologies, techniques for forecasting HR needs, and risk-management techniques. Finally, this course provides instruction on project management approaches and applications.

Topics Covered:

• Human Resources Core Knowledge: Skills, Concepts, and Tools
• Human Resources Core Knowledge: Functions and Activities

In this course, students are taught skills related to Human Resource Development (HRD) and Organizational Development (OD) activities and initiatives. The course examines HRD theories and activities used to help increase individual and organizational effectiveness. Students are taught how to conduct performance appraisals and other talent management activities. The course also introduces mentoring and coaching approaches used to help manage organizational talent.

Topics Covered:

• Regulations and Organizational Development
• Employee Training
• Performance Appraisal and Talent Management

HR professionals are closely involved with various aspects of organizational risk management, especially risks that concern people. In this course, students are taught about various steps in the risk management process and risk management strategies. Safeguarding employees' safety, health, workplace security, and privacy is essential for an organization's continuation and success, and is of particular concern to HR professionals. Students are taught about various aspects of employee safety issues, programs, health hazards, and employee assistance and wellness programs.

• Organizational Risk and Safety and Health Legislation
• Workplace Safety, Security, and Privacy

Organizational leadership, including HR leadership, is directly involved in developing, refining, and implementing an organization's strategic plan. One of the key roles of senior HR professionals is to align activities in the HR function with the organization's strategic goals. Senior HR professionals are often directly involved with the corporate restructuring activities resulting from organizational changes and initiatives such as mergers and acquisitions, offshoring, outsourcing, and divestiture. Managing third-party contracting and technology and measuring strategic performance, specifically of the HR function, are some other key contributions the HR function makes to the organization. This course examines the core strategic functions of HR, the regulatory framework around them, and the specific capabilities required to perform them. The course also discusses organizational roles and responsibilities for ensuring ethical practices and ethical issues and challenges in performing these functions.

Topics Covered:

• Aligning the HR Function with the Strategic Plan
• Corporate Restructuring and HR Roles
• Managing Third Party Contracting and Technology
• Measuring Strategic Performance
• Ethical Responsibilities and Corporate Governance
• Globalization and International Workforce Planning
• Succession Planning
• Evaluating Employee Training Effectiveness
• Programs for Changing Employee Needs
• Executive and International Assignee Compensation

This course helps students develop their knowledge of employment legislation and regulations, as well as how those laws and regulations affect strategic workforce planning. Students are taught skills in hiring, retention, and promotion, and they gain an understanding of how to approach recruitment efforts strategically in order to help achieve key organizational objectives. Students will learn how to source and select employment candidates. The course also teaches many of the key elements of an organization's orientation, onboarding, and exit strategies.

Topics Covered:

• Employment Legislation
• Recruitment Strategies
• Sourcing and Selecting Candidates
• Orientation, Onboarding, and Exit Strategies

This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better manage time in accordance with your personality type and energy cycle. This course focuses on ways to prioritize your workload. It discusses how to prepare a useful to-do list and prioritize the items on it. The course also outlines how to sequence and queue tasks to help improve your time management. Finally, it describes how to estimate time frames so you can schedule your tasks effectively and meet your deadlines. This course focuses on strategies for dealing with common time stealers – procrastinating and taking on too much work – as well as how to handle interruptions. It shows you how effective time management can help you concentrate on the work that is truly productive while dealing both professionally and speedily with your time stealers.

Topics Covered:

• Aligning goals and Priorities to Manage Time
• Make the Time You Need: Get Organized
• The Art of Staying Focused

This course guides you through the process of taking stock of your present situation and determining the best way ahead. It starts with taking inventory of your values, interests, skills, and needs. Then based on these findings, you can determine your strengths. This course provides examples of roles in which you could use those strengths. It also provides tips on how to deal with any weaknesses that are holding you back.

Topics Covered:

• Developing a Plan to Further Your Career
• Getting Your Career on the Right Track
• Using Performance Appraisals to Advance Your Career

This course takes you through the essentials of problem solving and explores some of its challenges. This course helps you assess and develop your problem-solving skills, and also aims to help you recognize and overcome several types of bias. The course first takes you through the process of assessing and interpreting your existing problem-solving styles. It then introduces approaches for identifying areas for improvement in your problem-solving skill set and recommends strategies for enhancing key skills. Finally, it explains how to recognize and overcome biases in a problem-solving situation.

Topics Covered:

• Solving Problems: Framing the Problem
• Solving Problems: Generating and Evaluating Alternatives
• Making and Carrying Out Tough Decisions

In this course, students are taught the importance of goal setting, managing priorities to increase personal productivity and the importance of conducting themselves professionally. The course topics include time management, personal accountability, business phone etiquette, conflict management and professional networking.

Topics Covered

• • Time Management
  • Polishing Your Professional Edge
  • Building Professional Relationships
  • Workplace Conflict

In this course learners will learn how to analyze communications requirements in the development of a communications management plan. This course emphasizes the importance of these Project Communications Management processes and guides the learner through the steps required to successfully implement each one. Specifically, it covers strategies for selecting appropriate methods for communicating with stakeholders and ways to ensure that stakeholders remain supportive of the project. Finally, learners will be introduced to different forms of performance reports. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.

Topics Covered:

• Managing Project Communications
• Controlling Communications

This course provides an overview of estimating and budgeting project costs. This course covers gathering cost information from numerous sources and then utilizing that information to apply tools and techniques such as bottom-up estimating and reserve analysis for estimating costs. Learners will determine the project budget by calculating reserves and funding requirements. Students learn how to monitor cost performance through earned value management (EVM), forecasting, and other techniques such as to-complete performance index (TCPI). The course demonstrates how to calculate planned value, earned value, actual cost, schedule and cost variance, and schedule-performance and cost-performance indices.

Topics Covered:

• Creating a Project Budget
• Keeping Your Project on Budget

This course emphasizes the importance of good project human resource management to overall project performance. It covers the inputs, tools and techniques, and outputs of the first two Project Human Resource Management processes: Develop Human Resource Plan and Acquire Project Team. This course covers the Develop Project Team and Manage Project Team processes, the third and fourth processes within the Project Human Resources Management knowledge area. Techniques for developing project teams, such as training, team-building activities, and recognition and rewards will be discussed. Learners will also be introduced to strategies for enhancing project performance and conflict management techniques. This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.

• Putting Together the Team
• Develop and Manage Your Team

In this course, learners will be introduced to Project Integration Management and its processes, the project charter, including the statement of work and business case. They'll also be introduced to the project management plan. This course will equip students with skills to manage change in an integrated fashion so that, for example, changes to scope are reflected appropriately in the quality, schedule, and cost baselines. This course covers the inputs, tools and techniques, and outputs to direct and manage project execution and monitor and control project work. Through interactive learning strategies and realistic scenarios, the learner explores these concepts and gains a better understanding of the project integrative processes in action. This course will equip students with the tools and techniques to manage project change in an integrated fashion and to close out phases and projects so that all aspects are brought to a controlled close.

Topics Covered:

• Project Initiation and the Project Charter
• Managing Project Work
• Change Control and Project Close-out

This course provides an overview of the project management process. It introduces the characteristics of a project, the responsibilities that accompany project management, and the differences between portfolios, programs, and projects. The course will identify key project management concepts and terms, and provide information about the variables that can influence project outcomes. It will also cover the project stakeholders and the organizational influences on a project.

Topics Covered:

• Introduction to Project Management
• Project Fundamentals
• Process Groups

In this course, learners will gain an understanding of what processes are involved in planning project procurement and how these processes interact with the overall project life cycle. Common tools and techniques for planning project procurement will be covered, including make-or-buy analysis.  

Learners will be introduced to the process of developing a procurement management plan and determining which procurement contract best suits the projects needs, which are both vital to ensuring a project manager is able to procure the products or services for project success.  The second part of the course covers three process – Conduct Procurements, Administer Procurements, and Close Procurements. Specifically, learners will be introduced to proposal evaluation techniques, procurement negotiations, and handling claims and disputes. The course will also cover administrative areas such as the components of a procurement documents and a contract file. Finally, tools and techniques for closing procurements will be introduced including records management and negotiated settlements.

• Procurement Planning
• Procurement Management

In this course, learners will be introduced to the quality planning process. This process will help students identify the relevant quality standards for a project and then determine how to satisfy those needs. Learners will be given an overview of the quality assurance and quality control processes. Learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection.

Topics Covered:

• Planning Project Quality
• Perform Quality Assurance and Quality Control

In this course, learners will be introduced to the Project Risk Management knowledge area. Specifically, learners will be introduced the first process in the Project Risk Management knowledge area: Plan Risk Management. Techniques such as creating a risk management plan and preparing documentation for the risk identification and analysis processes will be covered in detail.

Topics Covered:

• Risk Planning
• Risk Identification
• Risk Analysis
• Risk Control

This course will highlight the importance of project scope management to project performance. Through interactive learning strategies and realistic scenarios, the learner will explore these concepts and gain a better understanding of the inputs to, the tools and techniques for, and the outputs of the Project Scope Management processes. This course covers all the activities related to planning scope management and developing a project scope statement. This course will highlight the importance of the WBS and how it relates to the overall success of a project. Students will learn about verifying scope and controlling changes to a project's scope baseline.

Topics Covered:

• Collect Requirements and Define Scope
• Create Work Breakdown Structure
• Validate and Control Scope

A project can be worthless if the right people aren't involved from the beginning. Project Stakeholder Management focuses on making sure that the right stakeholders are identified, that stakeholder requirements are captured and incorporated into the work of the project, and that appropriate stakeholders participate in relevant project activities. 

Successful project managers use project stakeholder management throughout the project life cycle to appropriately engage stakeholders, manage expectations, and ensure that the project gets what it needs from stakeholders, and stakeholders get what they need from the project. This course highlights the importance of project stakeholder management to project performance.

Topics Covered:

• Project Stakeholders
• Stakeholder Engagement

This course covers defining and sequencing project activities in the project management discipline. The course explores project activities and activity attributes, and the method of developing network diagrams, including dependency determination and applying leads and lags. Learners will be provided with an overview of establishing resource requirements, sources of activity duration information, and methods of estimating activity durations. Some of the duration estimating techniques taught in this course include analogous estimating, parametric estimating, and using three-point estimates. Students will learn how to analyze activity sequences, durations, and resource and schedule constraints, to create the project schedule. Learners will also calculate the critical path using a forward and backward pass, calculate the float, and calculate the critical chain in order to monitor progress and make changes to the project schedule as required.

Topics Covered:

• Defining and Sequencing Project Activities
• Estimating Activity Resources and Durations
• Developing and Controlling the Project Schedule

The Computer and Networking Fundamentals course provides an overview of the basic computer and networking operations. The course discusses CPUs, motherboards, storage technologies, and operating systems. It also describes networking principles, types of networks, and the process of setting up the Internet on a home computer. Students learn to install, configure, and troubleshoot a computer. They also utilize troubleshooting procedures, system tools, and utilities to monitor the performance of a PC, optimize system resources, and correct common problems.

Topics Covered:

• Computer Hardware
• Operating Systems
• Networking

The Customer Support and Service Management course aims to equip students with skills essential for building customer relationship and providing service and support. The course caters to the unique needs of HTI customer support services because it uses examples specific to the HTI industry. It also discusses various strategies for customer relationship management. Students acquire business etiquettes and are trained in managing conflicts and stressful situations.

Topics Covered:

• Customer Support and Service Fundamentals
• Building a Relationship with Your Customer
• Providing Exceptional Customer Service and Support

The Electrical and Electronic Fundamentals course focuses on the basic concepts and skills that students will require when they work with electrical equipment in a residential location. The course discusses the fundamental principles of electricity and electronics and the function of various devices, such as resistors, capacitors, amplifiers, and oscillators. Different types of circuits and their applications are also discussed. The students will use electrical test equipment and diagnostic tools. They will also learn about safety measures, codes, rules, and regulations that must be followed for preventing mishaps.

Topics Covered:

• Basics of Electricity
• DC Current Analysis
• Electrical Components and Devices
• AC Circuit Analysis
• Semiconductor Devices
• Electronic Circuits
• Digital Electronics
• Application of Digital Electronics
• Metering Devices
• Electrical Safety Procedures and Regulations
• Protection of Electrical Equipment

The Home Entertainment Systems course discusses the implementation of distributed audio and video systems in a residential location. The course introduces the basic concepts of audio and video signals and discusses the devices and components of home entertainment systems. It also discusses the current industry standards, rules, and regulations that govern home audio-video system installation and implementation. Students learn how to plan, design, install, and troubleshoot the home entertainment systems, based on client requirements and other technical considerations. The installation of entertainment systems is discussed for new and retrofit constructions.

Topics Covered:

• Audio Systems
• Video Systems
• Home Theater and Control Systems

The Home Network Design and Configuration course provides students the knowledge and skills required for designing, implementing, and maintaining a home network. Students learn about components of a home network, their functions, and procedures for installing these components. They learn about networking protocols, network operating systems, network addressing, and security issues to be managed when setting up a home network. Students also learn to troubleshoot and manage a home network.

Topics Covered:

• Building Blocks of a Home Network
• Network Addressing and Installation
• Network Configuration, Security, and Maintenance

The Home System Automation and Integration course discusses how to bring all the home subsystems together and create a fully integrated home. The course describes the process of setting up and programming automation controllers for complete home automation. Students learn to troubleshoot and identify technical problems with system user interfaces or control processors. They also identify integration standards and learn about the organizations responsible for defining these standards.

Topics Covered:

• Home System Automation and Integration
• Home System Integration
• The Home System Integration Process

The Digital Home Technology: Tools, Products, and Services course presents the major commercial participants, common practices, and prevalent consumer perception of DHTI benefits. The course discusses the concept of an Integrated Home Network (IHN) and the tools, equipment, and expertise required to build it. The course also describes the historical events that have led the industry to its current state as well as the working principles, design approach, and technical and marketing concepts.

Topics Covered:

• Digital Home Technology Integration: An Overview
• Digital Home Technology Industry: The Industry Structure
• Home Technology Industry: Functional Aspects

The Lighting, Temperature, and Water Control Systems course discusses effective management of three energy and utility-based systems—lighting, heating, ventilation, and air-conditioning (HVAC), and water—through implementation of home technology. It introduces the basic concepts of the three systems and discusses the devices and components used to automate and manage lighting, HVAC, and water systems. The course also discusses the current industry standards, rules, and regulations pertaining to the three systems.

You learn how to plan, design, install, and configure the three systems based on client requirements and other technical considerations. You will also learn how to detect and troubleshoot common problems.

Topics Covered:

• Introduction to Electricity
• Light and Lighting Systems
• Home Lighting Controls
• Introduction to HVAC Systems
• HVAC Control Systems
• Installation of HVAC Control Systems
• Testing, Maintenance & Troubleshooting
• Introduction to Home Water Systems
• Installation of Water Control System

The Security, Surveillance, and Access Control Systems course discusses the working principles, design, and installation of home security and access control systems. It describes wired and wireless security systems and explains system components, including sensors, security panels, zone commanders, and security cameras that are a part of security systems. It also discusses various access-restriction systems such as card readers and biometric access control systems. The course delves into different types of alarms and detectors.

Topics Covered:

• Home Security System: Fundamentals
• Home Security System: Planning
• Home Security System: Implementation

The Technical Business Communication course is designed to help students acquire effective oral, written, and non-verbal communication skills. Students learn about different communication styles, barriers to communication, and ways to overcome these barriers. They also learn about strategies for improving interpersonal communication, which are essential for understanding and building rapport with clients. Students learn to manage conflicts and tackle stressful situations.

Topics Covered:

• Overview of Business Communication
• Types of Business Communication
• Communicating with Customers

The Technical Mathematics course provides students with mathematical skills they will require in their day-to-day functions as home technology professionals. The course includes topics on basic operations on numbers, algebra, basic geometry, and digital mathematics. The course uses examples and problems that students will encounter and will be expected to solve on the job.

Topics Covered:

• Numbers – Types and Properties
• Measurements
• Basics of Geometry
• 2D and 3D Geometry
• Ratio, Proportion, and Variation
• Simple Equations
• Exponents and Logarithms
• Boolean Algebra
• Complex Equations
• Problem Solving

The Telecommunication Systems course introduces the students to the fundamentals of the telecommunication system. Students learn about the design, installation, and configuration of home telecommunication systems, including advanced wired and wireless systems. They learn to install in-house services, such as voice mail, intercom, and call conferencing. Students also learn about testing and troubleshooting procedures.

Topics Covered:

• Home Telecommunication Systems: Technology and Integration
• Home Telecommunication Systems: Design and Installation
• Maintaining, Testing, and Troubleshooting

The Wiring Installation course introduces the basics of wires, cables, and connectors used in residential wiring. It discusses low and high voltage wiring and their application in households. The course delves into details of structured wiring. Students learn to perform pre-wiring, rough-in, and trim-out operations. They examine the nuances of wiring in both new and retrofit constructions. Students also learn about wiring standards, safety standards, and rules and regulations that govern wiring installation and implementation.

Topics Covered:

• Wiring Fundamentals
• Low Voltage Wiring
• High Voltage Wiring
• Wiring Design
• Applied Skills and Implementation

In this course, you will explore the American government. You will discover how the founders created a democracy based upon the ideals of liberty, equality, and justice and you will explore how the government is structured and how it operates. You will also learn about the rights and liberties granted by the Constitution for the people.

Topics Covered:

• American Government
• Federalism
• Civil Liberties and Rights
• Public Opinion
• Interest Groups, Political Parties, and the Media
• Campaigns and Elections
• The Legislative Branch
• The Executive Branch and Bureaucracy
• The Judiciary
• Policy

This course provides a general overview of psychology including topics such as perception, communication, learning, memory, decision-making, life-span development and persuasion. You will become acquainted with many of the important findings and theoretical approaches in the field.

Topics Covered:

• Introduction to Psychology
• Psychological Research
• Biopsychology
• States of Consciousness
• Sensation and Perception
• Learning
• Thinking and Intelligence
• Memory
• Lifespan Development
• Emotion and Motivation
• Personality
• Social Psychology
• Industrial Organizational Psychology
• Stress, Lifestyle, and Health
• Psychological Disorders
• Therapy and Treatment

This course examines the roles and responsibilities of the elements of the comprehensive criminal justice system including police/security, courts, corrections, and social services. The course addresses the systems involved in the criminal justice system and evaluates the interaction between criminal justice system components. The course examines key concerns in drugs and the relationship to crime trends.

Topics Covered:

• Criminal Justice Overview
• The Law
• The Police
• The Courts
• Corrections
• Juveniles
• Private Security and Risk Management
• Drugs and Crime

The student will be introduced to the history of the Department of Homeland Security, the key positions within the department, and the critical plans, positions, and processes the department has established. The course will address the critical areas of infrastructure protection, border security, and counter- terrorism efforts.

Topics Covered:

• Brief History of DHS and its Leadership
• National Strategy for Homeland Security
• DHS Risk Lexicon
• National Cyberspace Strategy
• National Response Framework
• National Infrastructure Protection Plan
• National Emergency Communications Plan
• National Preparedness Guidelines

This course addresses the principles of investigations from the perspective of law enforcement and the private sector including loss prevention and private investigators. The course addresses standard investigative procedures and practices from crime scenes to preparation for courtroom testimony. The course also includes information regarding careers in investigations.

Topics Included:

• Introduction to Investigations
• Careers
• Preliminary Response
• Advanced Investigations
• Crime Scenes
• Documentation
• Legal Concepts
• Standards of Proof, Courtroom, Procedures, and Testimony

This course addresses the elements of patrol and first response consistent with standards established by law enforcement and will prepare the student to handle a wide variety of situations encountered in the field including but not limited to bomb and explosive device incidents, crowd control, and emergency incidents. The student will be introduced to the theory of procedures and practices in operating an emergency vehicle.

Topics Included:

• Police Agency Structures
• Domestic Violence
• Crowd Control and Chemical Agents
• Bombs and Explosives
• Emergency Incidents
• Alcohol Related Calls-Civil Matters
• Use of Force
• Vehicle Operations

This course addresses the principles of security as they relate to homeland security operations. A focus on the role of intelligence and counter-intelligence in security is discussed. The student will analyze and assess risk in the international travel environments.

Topics Covered:

• The History and Theory of Intelligence
• The Intelligence Cycle
• Observation and Reporting
• Counter-Intelligence
• Operational Security
• International Travel Safety
• High-Risk Environmental Survival

This course addresses the procedures and practices of effective communication in a law enforcement or security environment. The course presents the techniques of effective interpersonal verbal and written communication as well as the applied techniques of communications as an investigative tool. The course examines communications a tan organizational level in regards to public communication effectiveness.

Topics Covered:

• Verbal Communication Basics
• Writing as a Form of Communication
• Communication in Law Enforcement
• Interview and Interrogation
• Public Relations for Law Enforcement
• Radio Communications
• Courtroom Testimony
• Technology in Criminal Justice Communications

This course shows students how to keep every area of a hotel property running smoothly. The textbook takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel.

Topics Covered:

• The Role, Cost, and Management of Hospitality Facilities
• Hospitality Facilities Management Tools, Techniques, and Trends
• Environmental and Sustainability Management
• Safety and Security Systems
• Water and Wastewater Systems
• Electrical Systems
• Heating, Ventilating, and Air Conditioning Systems
• Lighting Systems
• Laundry Systems
• Building Structure, Finishes, and Site Exterior Facilities
• Lodging Planning and Design
• Renovation and Capitol Projects

This course discusses the fundamentals of financial accounting in the hospitality industry. Students will learn the procedures for business transaction accounting, how to handle accounting adjustments and how to complete the accounting cycle. Income statements, balance sheets, specialized journals and subsidiary ledgers will be discussed. Cash transactions, receivables, payables and inventory are topics included in the lesson. Property, equipment and other assets, along with current liabilities, payroll and partnerships are presented. Finally, students will be introduced to corporate accounting, bonds, leases and mortgages payable, investments in corporate securities and statements of cash flow. The final topic in this lesson deals with the analysis and interpretation of financial statements.

Topics Covered:

• Introduction to Accounting
• Accounting for Business Transactions
• Accounting Adjustments
• Completing the Accounting Cycle
• Income Statement
• Balance Sheet
• Specialized Journals and Subsidiary Ledgers
• Cash
• Receivables and Payables
• Inventory
• Property, Equipment, and Other Assets
• Current Liabilities and Payroll
• Partnerships
• Corporate Accounting
• Bonds, Leases, and Mortgages Payable
• Investments in Corporate Securities
• Statement of Cash Flows
• Analysis and Interpretation of Financial Statements

This course discusses hospitality sales and marketing. Students will learn about the steps involved in a marketing plan, and managing the marketing and sales office. Sales techniques including personal sales, telephone sales, internal and marketing sales, advertising, public relations and publicity will be discussed. Students will be introduced to marketing to business travelers, leisure travelers, travel agents, meeting planners, special segments, restaurants and lounges in the marketing component of the course. Finally students will learn about marketing catered events and meeting rooms.

Topics Covered:

• Introduction to Hospitality Marketing and Sales
• The Marketing Plan: The Cornerstone of Sales
• Managing the Marketing and Sales Office
• Personal Sales
• Telephone Sales
• Internal Marketing and Sales
• Advertising, Public, Relations, and Publicity
• Marketing to Leisure Travellers
• Marketing to Travel Agents
• Marketing to Meeting Planners
• Marketing to Special Segments
• Marketing Restaurants and Lounges
• Marketing Catered Events and Meeting Rooms

This course provides the student with a comprehensive introduction to the many entities that make up the hospitality industry, as well as an overview of today's hot issues, including ethical challenges and management concerns. This course will cover green hotels and restaurants and sustainable tourism development, hotel technology, computer-based restaurant control systems, and virtual meetings, application of management techniques such as: Six Sigma and Balanced Scorecard. Finally students will explore how the Internet, e-mail, and social media have changed hospitality marketing.

Topics Covered:

• Service Makes the Difference
• The Travel and Tourism Industry
• Exploring Hospitality Careers
• Understanding the Restaurant Industry
• Restaurant Organization and Management
• Understanding the World of Hotels
• Hotel Organization and Management
• Club Management
• An Introduction to the Meetings Industry
• Floating Resorts: The Cruise Line Business
• Gaming and Casino Hotels
• Managing and Leading Hospitality Enterprises
• Managing Human Resources
• Marketing Hospitality
• How Management Companies Manage Hotels
• Franchising is Big Business
• Ethics in Hospitality Management

This course shows students how to keep every area of a hotel property running smoothly. The textbook takes a systems approach to hospitality facilities issues, while also providing a summary based on functional spaces within a property. Students will learn how technology can streamline operations procedures, how to balance environmental concerns with guest satisfaction, and how to communicate effectively with hotel engineering personnel.

Topics Covered:

• Managing Organizational Change
• The Changing Nature of Leadership and Management
• The Quest for Quality
• Continuous Improvement Process and Tools
• Power and Empowerment
• Communication Skills
• Goal Setting, Coaching , and Conflict Management Skills
• High Performance Teams
• The Challenge of Diversity
• Strategic Career Planning
• A Look at Ethics

Get the foundation you need to make smart decisions in food and beverage operations. This course addresses ways in which food and beverage operations have adapted management and operating tactics from other industries, what operations are doing to maintain or improve quality standards while reducing expenses, and how high-tech strategies are being used to give customers greater value for their dining dollars. This content revision includes technology-related updates throughout the course and an expanded discussion of marketing channels and tactics used by food service managers.

Topics Covered:

• The Food Service Industry
• Organization of Food and Beverage Operations
• Fundamentals of Management
• Food and Beverage Marketing
• Nutrition for Food Service Operations
• The Menu
• Managing Food Costs and Menu Pricing Strategies
• Preparing for Production
• Production
• Food and Beverage Service
• Sanitation and Safety
• Facility Design, Layout, and Equipment
• Financial Management

This course discusses current trends in bar operations relating to beverages (both alcoholic and nonalcoholic), food and sustainability. The process of beverage service in different establishments, staffing, legal restrictions and liability issues are covered. Leadership and supervision skills, bar operations, financial management, marketing and sales are included in the course. Students will also be provided with an overview of whiskeys and spirits, including mixology basics and recipes. Beer essentials such as brewing, storage, handling and serving will be presented. Finally students will be introduced to the wine making process, including wine classification systems in different countries, labeling regulations, and the location of major wine producing regions around the world.

Topics Covered:

• Trends Affecting Bars
• The Basics of Beverage Service
• Beverage Service Responsibilities
• Serving Alcohol with Care
• Leadership and Supervision
• Bar Operations
• Bar Marketing and Sales
• Beer
• Spirits
• Wine Fundamentals
• Wines of France
• Wines of Italy
• Wines of Germany
• Wines of Spain and Portugal
• Wines of the United States
• Wines of Other Countries

This course discusses the management of front office operations. Students will learn about hotel classifications, functions performed by departments and positions within hotels, with a focus on the role of housekeeping. Front office operations including reservations, registration, communications, and guest-services as well as accounting procedures, including check-out and account settlement will be discussed. Security procedures in the lodging industry will be presented. The front office audit process, the planning and evaluation of operations and the role of revenue management in front office operations will be discussed. Finally, students will learn about human resource management including recruiting, hiring, training, scheduling and motivating staff.

Topics Covered:

• The Lodging Industry
• Hotel Organization
• Front Office Operations
• Reservations
• Registration
• Communications and Guest Services
• Security and the Lodging Industry
• Front Office Accounting
• Check-Out and Account Settlement
• The Role of Housekeeping in Hospitality Operations
• The Front Office Audit
• Planning and Evaluating Operations
• Revenue Management
• Managing Human Resources

This course will teach students how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Topics Covered:

• Employment Laws and Applications
• Job Analysis and Job Design
• Planning and Recruiting
• Human Resource Selection
• Orientation, Socialization, and Culture
• Training and Development
• Evaluating Employee Performance
• Compensation and Administration
• Incentive and Benefits Administration
• Labor Unions
• Negotiation and Collective Bargaining
• Health, Safety, and EAPs
• Turnover, Discipline, and Exits
• Social Responsibility and Ethics

This course discusses the role of housekeeping in hospitality operations. Students will learn about environmental and energy management as well as the planning and organization of the housekeeping department, including human resource issues, inventory management and controlling expenses. Safety and security will be discussed along with the management of an on-premises laundry. Finally, students will be introduced to the topic of cleaning techniques, both in guestrooms and public areas. Detailed guidelines for the cleaning of walls, ceilings, carpets and floors, furniture, fixtures, beds, linens, uniforms and bathrooms are included in the course.

Topics Covered:

• The Role of Housekeeping in Hospitality Operations
• Environment and Energy Management
• Planning and Organizing the Housekeeping Department
• Housekeeping Human Resources Issues
• Managing Inventories
• Controlling Expenses
• Safety and Security
• Managing an On-Premises Laundry
• Guestroom Cleaning
• Public Areas and Other Types of Cleaning
• Ceilings, Walls, Furniture, and Fixtures
• Beds, Linens, and Uniforms
• Carpets and Floors
• Tubs, Toilets, and Vanities

This course addresses ways in which food and beverage operations have adapted management and operating tactics from other industries, what operations are doing to maintain or improve quality standards while reducing expenses, and how high-tech strategies are being used to give customers greater value for their dining dollars. This content revision includes technology-related updates throughout the course and an expanded discussion of marketing channels and tactics used by food service managers.

Topics Covered:

• Leadership in Food and Beverage Operations
• Food and Beverage Operations
• Select Restaurant Food and Beverage Staff
• Select Hotel Food and Beverage Staff
• Select Beverage Service Staff
• Responsible Alcohol Service
• Menu Development
• Food and Beverage Supplies and Equipment
• Facility Design, Décor, and Cleaning
• Sanitation, Safety, Security, Health and Legal Issues
• Labor and Revenue Control
• Restaurants
• Banquets and Catered Events
• In-Room Dining
• On-Site Food and Beverage Operations

This course provides an overview of the information needs of lodging properties and food service establishments. Students will learn the basics of purchasing, implementing, maintaining, and managing a variety of technology systems used in hospitality. This edition has been updated with new information on gesture interfacing, multicore processors, PCI DSS with regard to POS systems, and a new section on tablet POS systems.

Topics Covered:

• Hospitality Technology Systems
• Hospitality Technology Components
• Reservation Systems
• Rooms Management and Guest Accounting Applications
• Property Management System Interfaces
• Point-of-Sale Technology
• Food and Beverage Management Applications
• Sales and Catering Applications
• Accounting Applications
• Information Management
• System Selection
• System and Security Maintenance

This course focuses on the practical activities that managers in food service operations of all sizes can use to plan and control their operations. The primary topics of this course-food and beverage products, labor, and revenue–are carefully analyzed, and the best strategies for their management in commercial and noncommercial food service operations are provided. The textbook is meant to be read and used.

Topics Covered:

• The Challenge of Food and Beverage Operations
• The Control Function
• The Menu: The Foundation for Control
• Operations Budgeting and Cost-Volume-Profit Analysis
• Determining Food and Beverage Standards
• Purchasing and Receiving Controls
• Storing and Issuing Controls
• Production and Serving Controls
• Calculating Actual Food and Beverage Costs
• Control: Analysis, Corrective Action and Evaluation
• Revenue Control
• Preventing Theft of Revenue
• Labor Cost Control
• Implementing Labor Cost Controls

This course discusses security and safety in the lodging industry. Students will learn about the legal aspects of loss prevention, security programs, training, design and equipment. Security procedures covering guest concerns, lodging safety, departmental responsibilities in guest and asset protection and employee safety are presented in the lesson. The protection of funds and information along with emergency management and media relations are included as well. Finally, students will learn about insurance.

Topics Covered:

• Security and Safety in the Lodging Industry
• Legal Aspects of Loss Prevention
• Security Programs, Training, Design, and Equipment
• Security Procedures Covering Guest Concerns
• Lodging Safety
• Departmental Responsibilities in Guest and Asset Protection
• Employee Safety
• The Protection of Funds and Information
• Emergency Management and Media Relations
• Insurance

This course will provide the student with an overview of the supervision and management process in the hospitality industry. Topics such as: effective communication, recruitment and selection procedures, training and orientation, productivity management and the control of labor costs will be covered. Staff management topics include: coaching and evaluation, disciplinary measures, special supervisory concerns, team building, motivation and leadership, and the management of conflict, time and change. Professional development planning will also be presented.

Topics Covered:

• The Supervisor and the Management Process
• Effective Communication for Supervisors
• Recruitment and Selection Procedures
• Training and Orientation
• Managing Productivity and Controlling Labor Costs
• Evaluating and Coaching
• Discipline
• Special Supervisory Concerns
• Team Building
• Motivation and Leadership
• Managing Conflict
• Time Management
• Managing Change
• Professional Development

This course will introduce you to the laws and ethical standards that managers must abide by while conducting business. It, explores the legal framework designed to protect both consumers and businesses and outlines the legal and ethical environment in which businesses operate.

Topics Covered:

• Nature and Sources of Law
• Litigation vs. Alternative Dispute Resolution
• Torts
• Contracts
• Property Law
• Intellectual Property
• Employment Law
• Criminal Law and Business
• Business Organizations
• Business Regulations
• Business Ethics

This course introduces students to basic legal concepts, the American legal system, sources of law, cases, statutes and the constitution. Students will develop legal vocabulary and analytical skills.

Topics Covered:

• The American Legal System
• Civil Laws
• Civil Procedure
• Criminal Law
• Constitutional Law

This course covers the fundamentals of law office management. This course is designed to familiarize the student with the practical inner workings of a law office, including an understanding of law office procedures. Law office management goes beyond mere efficiency and productivity, and includes being sensitive to ethical concerns and providing quality legal services to clients in an affordable manner.

Topics Covered:

• The Legal Team, Law Practices, and Law Firm Governance
• Legal Administration and Technology
• Ethics and Malpractice
• Client Relations and Communication Skills
• Legal Fees, Timekeeping, and Billing
• Client Trust Funds and Law Office Accounting
• Calendaring, Docket Control, and Case Management
• Legal Marketing
• File and Law Library Management

This course will provide a general introduction to the use of computers and legal specialty software in the modern law office. Throughout this course you will also learn necessary administrative skills, including communication skills, organizing and managing skills, problem-solving skills, and basic office skills.

Topics Covered:

• Administrative Fundamentals
• Law Office Technology: The Fundamentals
• The Building Blocks
• Specialty and Applications Software
• E-Discovery
• Computer Applications in Litigation

This course introduces students to the basics of legal research, analysis, and writing. Students will discover how primary and secondary sources of law are used in legal research. Students will learn how to brief a case and prepare a memorandum of law. Students will also be introduced to basic legal citations using the Bluebook format and understand how to validate legal research.

Topics Covered:

• Introduction to Legal Research
• Primary Sources of Law
• Secondary Sources of Law
• Research Validation
• Computer Assisted Legal Research
• Legal Writing

This course serves as an introduction to computer programming and assumes that the student has no previous programming experience. The material in this course is common to all programming languages but the code examples are provided from popular programming languages such as Pascal, C++, VisualBasic, and Java. The basics of software programming are introduced and covered topics include algorithms, variables, constants, data types, arrays, procedures, branching statements, and loops. Students also learn Object Oriented Design and a number of programming best practices.

Topics Covered:

• Getting Started with Software Programming
• Introduction to Software Program Design
• Software Program Control Flow Fundamentals
• Beginning Object-Oriented Design
• Introduction to SOLID
• SOLID Fundamentals
• Design and Development Best Practices
• Software Security Best Practices
• Best Practices for Maintaining Code

This course is an introduction to the Java programming language and assumes that the student has little or no programming experience. Java Fundamentals builds upon Software Programming Fundamentals by teaching the following Java specific topics: classes, objects, methods, encapsulation, conditionals, data manipulation, inheritance, interfaces, exceptions, and deployment. This course continues to build upon itself to teach more intermediate and advanced skills. These more advanced topics are: encapsulation, polymorphism, abstraction, interfaces Lambda expressions, collections, inheritance, exceptions, deployment, date / time API, I/O and File I/O, concurrency, parallelism, the JDBC API, and localization. At the conclusion of this course students should be able to create and run their own Java applications.

Topics Covered:

• Introduction to Java
• Classes and Objects
• Methods, Encapsulation, and Conditionals
• Data Manipulation and Inheritance
• Interfaces, Exceptions, and Deployment
• Source Coding Best Practices
• Interfaces, Lambda Expressions, Collections, and Generics
• Encapsulation, Polymorphism, and Abstraction
• Inheritance, Interfaces, Exceptions, and Deployment
• Date / Time API, I/O and File I/O (NIO.2) and Concurrency
• Concurrency, Parallelism, the JDBC API, and Localization

This course teaches students how to use the Java Spring, and Java Hibernate frameworks to quickly build powerful code. Students will also learn how to program apps with previous versions of Java.

Topics Covered:

• Annotation Configuration and Java Configuration in Spring
• Spring Application Basics
• Creating Web Applications Using Spring MVC
• Working with Data in Spring
• Aspect-Oriented Programming Using Spring AOP
• Adding Security Using the Spring Security Project
• Getting Started with Java Hibernate
• Customized Mapping and Basic Querying in Java Hibernate
• Advanced Querying in Java Hibernate
• Programming Apps with Java SE 7
• Programming Apps with Java SE 6

This course teaches defensive design methodologies for ensuring the continuing function of application software under adverse or unforeseen circumstances for both PC and Android devices. Students will learn how to ensure their code runs smoothly and how to create code to handle errors safely. Students will also learn how to protect their code against different types of coding attacks, how to protect data, and how to implement access control and authentication effectively.

Topics Covered:

• Defensive Java Programming Fundamentals
• Data Handling, Injection Attacks, and Concurrency
• Data Security, and Access Control
• Android Architecture, Protection, and Development Best Practices
• Android Security Vulnerabilities, Testing, and Enterprise Considerations
• Defensive Programming in Android: Input and Methods
• Defensive Programming in Android: Using Standards
• Defensive Programming in Android: Errors, Exceptions, and Testing

This course teaches the ‘Agile’ methodology and ‘Scrum’ framework with are commonly used when a number of developers are working together on the same project. Agile software development is an iterative, incremental approach to developing and releasing software. Agile principles include commitment to timely and ongoing software deliveries, changing requirements, simplicity in approach, and sustainable development cycles.

Topics Covered:

• Introduction to Agile Software Development
• Planning an Agile Software Development Project
• Managing Agile Software Development
• Agile Programming and Testing
• Agile Software Testing: Methodologies and Testing Approaches
• Agile Software Testing: Techniques and Tools
• SCRUM Meetings
• SCRUM Rules
• Developing the Project and Sprint Backlogs
• Integrating and Customizing Scrum
• Addressing Sprint Execution Challenges

In this course, students will learn how to use the JavaScript program language. Students will learn how to setup the development environment, write code, work with basic structures such as loops and arrays, functions and objects. Students will learn about data types and flow control statements, as well as how to use XML and other files in the JavaScript program. Students will learn about browser features, such as CSS, working with browser windows, getting information about users, and other browser manipulations. The course covers the date and time functions of JavaScript and how to perform mathematical manipulations. Students will learn about working with strings and page elements, and how to dynamically create and manipulate content with JavaScript, as well as drawing and animating with the HTML5 Canvas.

Topics Covered:

• Getting Started
• Language Features
• JavaScript in Depth
• Basic Browser Interaction
• Data and Math Functions
• Working with Strings
• Working with Page Elements
• Dynamic Content and HTML5
• Dynamic JavaScript Code
• Input and the Mouse

Every website has three core components; structure, format, and interactivity. This course will teach students how to structure a website using Hypertext Markup Language (HTML). This is the most basic and most critical element of learning how to build webpages. Students will learn how the language works in addition to best coding practices taught by experienced developers and coding instructors. This course will also introduce the use of CSS to format an HTML structure and the basic use of Javascript to add interaction.

Topics Covered:

• Introduction to HTML5
• HTML5 Layout
• HTML5 Forms
• HTML5 APIs and Media
• HTML5 and CSS3
• HTML5 Layout with CSS3
• HTML5 and Advanced CSS3
• HTML5 and JavaScript
• HTML5 Graphics and Canvas
• Advanced HTML5

Every website has three core components; structure, format, and interactivity. This course will teach students how to format a website using Cascading Style Sheets (CSS) and WordPress. CSS is a powerful markup language with many options and infinite effects for altering the appearance of a webpage. Students will learn how to use proper CSS syntax and become familiar with commonly used CSS elements before being instructed on how to layout a webpage using CSS. Students will also be instructed on how to build responsive webpages using CSS and how to extend and manage the use of CSS with the Sass and Less formatting languages. WordPress is a popular tool used to create webpages without actually having to type up any code. While it is limiting, many businesses and organizations find WordPress attractive because it makes the creation and updating of basic webpages quick and easy without the need to know any markup or programming languages. This course will teach students how to use WordPress to create, update, and administer websites.

Topics Covered:

• Creating Styles with CSS3 and Styling Text
• Styling Page Elements using CSS3
• Navigating Elements and Animations with CSS3
• Forms, Positioning, and Layout with CSS3
• Advanced Options, Responsive Web Design, and Management with CSS3
• Extending CSS3 with Sass and Less
• WordPress Introduction and Basic Configuration
• WordPress Networking and Security
• WordPress Advanced Themes and Administration

Every website has three core components; structure, format, and interactivity. This course will teach students how to add interaction to webpages using the JavaScript programming language in conjunction with the jQuery library. Students will learn the foundations of the JavaScript language including syntax, the use of common elements and methods, and some best practices for using JavaScript. Students will learn how to create browser interactions, date and math functions, manipulation of strings, manipulation of page elements, how to add dynamic content to an HTML structure, and how to interact with mouse input.

Topics Covered:

• JavaScript Essentials: Getting Started
• JavaScript Essentials: Language Features
• JavaScript Essentials: JavaScript in Depth
• JavaScript Essentials: Basic Browser Interaction
• JavaScript Essentials: Date and Math Functions
• JavaScript Essentials: Working with Strings
• JavaScript Essentials: Working with Page Elements
• JavaScript Essentials: Dynamic Content and HTML5
• JavaScript Essentials: Dynamic JavaScript Code
• JavaScript Essentials: Input and the Mouse
• jQuery: Basic Setup and Features
• jQuery: Using Essential Features and Functions
• jQuery: Advanced Features and Functions

This course builds upon the use of JavaScript and jQuery but teaching students how to use other popular libraries and frameworks to quickly build powerful code and sleek webpages.

Topics Covered:

• Angular JS Fundamentals
• Angular JS
• Advanced Angular JS
• Underscore.js
• Backbone.js
• Ember.js
• Knockout

This course will instruct students on web design fundamentals. This course will teach students what a web page should look like and what factors a web developer should keep in mind when creating a webpage. This course will discuss layout, color scheme, accessibility, and responsive design.

This course also teaches students in how to use Object Oriented Programming (OOP), a programming methodology organized around objects rather than “actions” and data rather than logic. Object Oriented Programming is an essential convention for programmers to understand and use as it an industry standard that creates stronger and more efficient code.

Topics Covered:

• Beginning Object-Oriented Design
• Introduction to SOLID
• SOLID Fundamentals
• Web Design Basics
• Web Design Enhancements
• SOA Fundamentals
• Response Web Design
• User Experience (UX) Foundations

This course will teach students how to allow their webpages to send, receive, and respond to data from other sources such as servers or other webpages. The three languages taught are JSON, Ajax, and XML.

Topics Covered:

• JSON Essentials
• Ajax Basics
• Ajax API Essentials
• Ajax Applications and Server Communication
• Ajax Requesting Data and Retrieving Responses
• XML Language Basics
• Manipulating XML with the XML DOM and Ajax
• XML Transformation Using XSLT and XSL-FO
• Querying XML Data with XPath and XQuery
• Web Services and XML

Adobe Flash Professional CS5 is one of the most popular interactive multimedia development tools on the market, providing design professionals with the ability to create engaging experiences, ranging from instructional media and games to entire web sites. This course demonstrates how to get started in Flash Professional CS5. This course introduces the learner to drawing and creating text in Flash Students will learn how to use the drawing tools to give 2D objects a 3D appearance, and how to import, manipulate, and optimize graphics. Students will also learn about animating in Flash. The course explores how to create multiple types of animation including inverse kinematics, frame-by-frame animation, and an improved method of creating motion tweens. Advanced animation topics such as masking and using motion presets and the Motion Editor are also covered. Finally, students will learn how to use ActionScript 3.0 to incorporate sound and video into movies.

Topics Covered:

• Introduction to Adobe Flash Professional CS5
• Drawing and Working with Images in Flash CS5
• Using Flash CS5 Libraries, Text, and Components
• Animation in Flash CS5
• ActionScript and Multimedia in Flash CS5
• Creating Animation and Publishing Movies in Flash CS5

Adobe Dreamweaver CS5 is a versatile web site development application, suitable for personal and enterprise development environments. This course explores the concepts of creating a new site in Dreamweaver CS5. Students will learn how to configure site properties, add content, manipulate text, create intuitive site navigation, and work with rich media. Student will learn about working with images and will learn how to structure content using tables. Students will also learn about building an accessible web site that complies with international standards. Students will learn how Adobe Dreamweaver CS5 provides web developers with a variety of tools that allow them to reuse existing content and assets when developing web sites including templates, the site library, and the implementation of frames and framesets. Students will learn about Cascading Style Sheets, commonly referred to as CSS, to standardize and enhance the appearance of a web site.

Topics Covered:

• Setting up a Site and Adding Context in Dreamweaver CS5
• Adding Links and Images in Dreamweaver CS5
• Tables, Accessibility, and Standards in Dreamweaver CS5
• Reusing Content in Dreamweaver CS5
• Creating Interactive Web Pages in Dreamweaver CS5
• Cascading Style Sheets in Dreamweaver CS5

This course explores the streamlined Photoshop CS5 interface. You will learn how to use manipulation tools to automatically straighten, crop, rotate, and resize images. The course also explains the basics of retouching photos. The course explores the tools you need to select, correct, adjust, and even create images. You will learn how to adjust an image's overall color and tonality. The course also delves into the exciting realm of Photoshop filters, the new Puppet Warp feature, layer styles, and blend modes.

Topics Covered:

• Getting Started
• Beyond the Basics

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This course explores the fundamentals of the Access database management system which offers features that allow you to create and modify a variety of database types through a convenient graphic user interface. Access, is a desktop application that helps you store and manage related information in one place. It helps prevent errors, inconsistencies, and duplicate information. This course will cover creating and saving databases, creating and renaming tables, importing and linking data, as well as creating relationships between tables. You will learn how to customize the table fields, and control and restrict data entry. You will modify the records as well as sort, filter and format them. You will learn about modifying fields, controlling data entry with required fields, indexing, input masks, and data validation rules.

Topics Covered:

• Introduction to the Access 2016 Interface, Database Management, and Tables
• Creating Relationships, Queries, Forms, and Reports

In this course, students will gain knowledge of how to use Excel including creating and saving workbooks, manipulating data, formatting, working with formulas and functions, printing, and using charts and themes.

Topics Covered:

• Creating, Editing, and Saving Excel Workbooks
• Formatting Data
• Data Presentation Strategies
• Formulas and Functions
• Charts, Tables and Images

This course allows you to customize options and views to create a personalized environment. You can change how data displays by hiding/unhiding rows and columns; enabling/disabling certain options; and changing the zoom level. You can also switch between specific default views and create custom views. This course will show you how to change defaults for creating new workbooks and personalize the Ribbon and Quick Access Toolbar. You will explore multiple features for organizing and managing data, including: sorting, filtering and grouping data. You will learn about various time-saving tools such as: converting text to columns and find and replace tools. Also covered is how to create data validation rules which can be applied to a cell or range of cells to restrict the data being entered. This course also introduces you to macros which allows you to automate repetitive tasks to make working in Excel easier.

Topics Covered:

• Customizing Views, Styles, and Templates
• Working with Excel Data
• Creating Custom Visual Effects
• Macros and Advanced Queries
• PivotTables and Advanced Charts
• Share, Review, and Collaborate in Excel

This course introduces the tools necessary for managing e-mails, scheduling tasks, and communication. It addresses the basic features such as: how to navigate Outlook, view and reply to incoming e-mails, and create new mail messages. You will learn about working with attachments and adding signatures to your messages. Managing your e-mail by sorting, filter, printing and deleting messages is also covered. You will practice changing message preview settings, and adjusting the reading pane and people pane. This course covers how to create contacts, so you can save yourself from having to type out full e-mail addresses every time you send a message. You can further arrange contacts by creating contact groups that allow you to e-mail multiple contacts at once. You will also learn how to manage contact information within the People folder and how to integrate contact information from a social network with Outlook.

Topics Covered:

• Getting to Know Outlook 2016
• Managing Conversations and E-mail
• Managing Attachments, and Inserting Items and Signatures
• Organizing Contacts
• Using the Calendar to Schedule Appointments, Events, and Tasks
• Configuring and Managing Meetings and Notes

In this course you will learn that the Outlook Calendar allows you to create appointments and events, as well as schedule meetings. The Calendar is fully integrated with the other components of Outlook allowing you to easily incorporate your contacts and e-mail functionality with the Calendar. This course introduces the major components of the Calendar and discusses how to create appointments and events. You will learn how Outlook provides the Tasks feature to help keep you organized and to assist you with the various tasks that you need to process on a daily basis. This course demonstrates how to create tasks to help you to manage your time and stay organized. It also demonstrates the available options when replying to meeting requests and managing meeting requests. You will become familiar with the many options that help you make creative, more visually appealing messages, as well as options that change how messages are sent. Also covered are how to check your message's spelling and grammar, how to track outgoing messages, how to add voting buttons, and how to set importance and sensitivity options.

Topics Covered:

• Managing Contacts, Tasks, and the Calendar
• Formatting E-mail
• Configuring Message Options
• Customizing and Managing
• Managing Automation, Storage, and Tidying Up
• Viewing and Configuring Backstage Options

This course provides an introduction to the main components of the PowerPoint 2013 interface. It covers opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and theme variations to create professional looking presentations. You will also learn how to insert images, clip art, shapes, and tables as well as how to format these objects. This course introduces the use of SmartArt and WordArt features which are used to emphasize text and data. You will also learn how to create a photo album to display your personal or business photographs. You will see how to make presentations more dynamic by adding audio and video clips to any slide. You will understand how to use collaborative tools to allow multiple people to work on a single presentation at the same time. You will explore other collaboration features such as navigating through comments that were added to slides and accepting and rejecting changes. Also covered are slide transitions, proofing, language, and research tools, along with setting up and starting slide show presentations.

Topics Covered:

• Introduction to the PowerPoint 2016 Interface and Basic Tasks
• Modifying and Formatting Slides
• Formatting Text Boxes and Working with Graphic Content
• Working with Graphic, Audio, and Video Content
• Constructing and Modifying Tables and Charts

This course will provide you with all the tools necessary to create and present engaging and effective presentations. As an intermediate user, you can take advantage of features that allow you to customize your animations to create just the right effect. PowerPoint has tools for getting your animations to move at the right speed and in the right order using custom animation effects and motion paths. You'll learn how to merge shapes, add shape effects and how to use pictures and shapes as links to other pages in the presentation, or to pages on the Internet. This course also explores various ways of incorporating and modifying charts to create professional and effective presentations. You’ll learn how to create consistent looking presentations using tools like Smart Guides and Master Level Guides to align objects across all slides. An alternative to sharing a presentation with other team members is to share or send the presentation as an e-mail attachment, send it by instant message, or save it to your SkyDrive Account or to Office 365 SharePoint.

Topics Covered

• Using Slide Slow Presentation Tools
• Creating Photo Albums, Sections, Transitions, and Animations
• Using Hyperlinks, Actions, and Comments
• Exporting Presentations and Compressing Media
• Customizing Proofing and Default Options
• Sharing and Protecting Presentations

In this course, you will learn how to create professional-looking documents using Microsoft Word. There are numerous options that allow you to customize how the contents of your documents appear. You will learn how to enhance the appearance of text by using different formatting and font options. You can add a number of different objects to your documents to help increase readability and functionality, and also improve their appearance. For example, tables are a great way of sorting and organizing data to make it easier to read and analyze. You will learn how to insert tables into a document, enter text into a table, and edit tables.

Topics Covered:

• Working with the Interface and Performing Basic Tasks
• Formatting Text
• Customizing Options and Using Document Views
• Creating and Formatting Tables
• Headers, Footers, Page Numbering, and Layout
• Using the Navigation Pane and Creating Lists

In this course, you will learn about the features that make it easier to format documents, such as: themes, page backgrounds, adjusting paragraphs, and AutoFormatting text. You will learn how to break your document into multiple sections so you can alter aspects of a page - including page orientation, numbering, and headings - from one section to the next. You will work with features such as inserting: columns, tables, pictures, shapes, WordArt, SmartArt, screenshots, text boxes, and even online video to documents. You will learn how to navigate, search, and review your document and how to use the AutoCorrect options to customize spelling and grammar options. Also covered is collaborating documents and using the various reviewing features.

Topics Covered:

• Designing and Formatting Illustrations
• Using Illustrations, Styles, and Themes
• Advanced Table Customization
• Maintaining, Protecting, and Reviewing Documents
• Reference, Proofing, Mail Merges, and Forms
• Sharing and Collaborating on Documents

In this course, you will learn how to use the basic features and functionality of the Windows Operating System (OS). You will learn how to work with the Microsoft Word interface and how to perform basic tasks in Word. You will learn how to format text and how to create and format tables in Word. You will also learn how to layout documents, create headers and footers, and how to insert page numbers. You will learn how to work with Microsoft Excel, including creating, editing, and saving workbooks; manipulating and formatting data; working with formulas and functions; and using charts, tables, and images.

Topics Include:

• Signing In to Windows and First View
• Hardware, Software, and Security Settings
• Customizing Windows
• New Features
• Browsing with Edge
• Cortana
• Working with Word Interface and Performing Basic Tasks
• Formatting Text in Word
• Customizing Options and Using Document Views in Word
• Creating and Formatting Tables in Word
• Headers, Footers, Page Numbering, and Layout in Word
• Using the Navigation Pane and Creating Lists in Word
• Creating, Editing, and Saving Workbooks in Excel
• Formatting Data in Excel
• Data Presentation Strategies
• Formulas and Functions
• Charts, tables, and Images

In this course, students are taught more advanced features of Word, including advanced page formatting and document navigation, such as tables of contents, hyperlinks, bookmarks, indexes, and cross-references. The course also teaches reviewing and repairing document features in Word, including document recovery, backup, and document repair.

The course introduces students to the fundamental elements of PowerPoint. Students are taught how to create a new presentation from scratch and how to create visually appealing presentations using design templates and themes. Students are also taught how to incorporate SmartArt, diagrams, tables, charts, movie and sound clips, animated slide content, and slide transitions.

Finally, students are taught the fundamental elements of Outlook, such as creating and viewing e-mails; working with e-mail attachments; and organizing e-mail. This course also teaches the calendar, contacts, tasks, and notes features of Outlook.

Topics Covered:

• Using Illustrations, Styles, and Themes
• Designing and Formatting Illustration
• Advanced Table Customization
• Maintaining, Protecting, and Reviewing Documents
• Referencing, Proofing, Mail Merges, and Forms
• Sharing and Collaborating on Documents
• Getting to Know Outlook
• Managing Conversation and Email
• Managing Attachments, and Inserting Items and Signatures
• Organizing Contacts
• Using the Calendar to Schedule Appointments, Events, and Tasks
• Configuring and Managing Meetings and Notes
• Introduction to the PowerPoint Interface and Basic Tools
• Modifying and Formatting Slides
• Formatting Text Boxes and Working with Graphic Content
• Working with Graphic, Auto, and Video Content
• Constructing and Modifying Tables and Charts

In this course, students are taught more advanced features of Excel, including customizing views, styles, templates, creating visual effects, macros, and advanced queries. The course also covers PivotTables, advanced charts, and the share, review, and collaboration options.

The course also goes into some of the more advanced features of PowerPoint. Students are taught how to create photo albums, sections, transitions, animations, and how to use hyperlinks, actions, and comments. Students are also taught how to incorporate presentation tools, customized proofing, sharing and protection options, and how to export and compress media.

Finally, students are taught the more advanced elements of Outlook, such as formatting e-mails, configuring message options, as well as viewing and configuring backstage options. Students will also learn how to manage and customize automation options, storage options, contacts, tasks, the calendar, and tidying up.

Topics Include:

• Customizing Views, Styles, and Templates
• Creating Custom Visual Effects
• Working with Data
• Macros and Advanced Queries
• PivotTables and Advanced Charts
• Share, Review, and Collaborate
• Creating Photo Albums, Sections, Transitions, and Animations
• Using Hyperlinks, Actions, and Comments
• Using Slide Show Presentation Tools
• Customizing Proofing and Default Options
• Sharing and Protecting Presentations
• Exporting Presentations and Compressing Media
• Formatting E-mail
• Configuring Message Options
• Customizing and Managing Outlook
• Managing Automation, Storage, and Tidying Up
• Managing Contacts, Tasks, and the Calendar
• Viewing and Configuring Backstage Options

This course is designed to provide students with an introduction to QuickBooks 2015 accounting features to set up and run a product and/or service based business. In this course, students will learn how to set up a new company in QuickBooks, invoice customers and collect payment, enter and pay vendor bills, set up inventory, and reconcile the bank account.

Topics Covered:

• Getting Started
• Setting Up a Company
• Working with Lists
• Setting Up Inventory
• Selling Your Product
• Invoicing for Services
• Processing Payments
• Working with Bank Accounts
• Entering and Paying Bills

In this course, students will learn about the more advanced features of Quickbooks such as memorizing transactions and customizing forms. Students will learn how to work with other QuickBooks account types such as credit card, fixed assets, long-term liabilities, and will learn how to use the Loan Manager. Students will learn about creating reports and graphs, tracking and paying sales tax, working with Payroll, using online banking, sharing files with an accountant, and estimating, time tracking and job costing.

Topics Covered:

• Memorizing Transactions
• Customizing Forms
• Using Other QuickBooks Accounts
• Creating Reports
• Creating Graphs
• Tracking and Paying Sales Tax
• Preparing Payroll with QuickBooks

This course provides students with the knowledge to install, operate, and troubleshoot a small branch office network. The course includes topics on the Operation of IP Data Networks; LAN Switching Technologies; IP Addressing (IPv4 & IPv6); IP Routing Technologies; IP Services (DHCP, NAT, ACLs); Network Device Security; Basic Troubleshooting.

Topics Covered:

• An Introduction to Networking and Cisco IOS
• Managing Switches and Routers with Cisco IOS
• Discovering Ethernet and Troubleshooting Methodologies
• The Internet, Transport, and Application Layers
• Mastering IPv4 Addressing and Subnetting
• Discovering Cisco IOS Routers
• Understanding Host-to-Host Communication and Implementing Static Routing
• IPv4 Access Control Lists
• IPv4 Private to Public Network Address Translation
• VLANs, Trunking, and Inter-VLAN Routing
• Implementing DHCP and RIPv2
• Securing Management Access on an IOS Device
• Implementing Port Security and Managing the Cisco IOS
• Introducing IPv6

This course provides students with the knowledge to install, operate, and troubleshoot a small to medium-size enterprise branch network. The course includes topics on LAN switching technologies, IP routing technologies, IP services, troubleshooting, and WAN technologies.

Topics Covered:

• Implementing and Troubleshooting VLANs, Trunks, and Etherchannel
• Working with Spanning-Tree and First Hop Redundancy Protocols
• Troubleshooting IPv4 Networks
• Troubleshooting IPv6 Networks
• Introducing Dynamic Routing Protocols and EIGRP for IPv4
• Configuring and Verifying OSPFv2
• Configuring and Verifying EIGRP for IPv6 and OSPFv3
• Troubleshooting EIGRP for IPv4/IPv6 and Troubleshooting OSPFv2/OSPFv3
• Wide Area Networks using PPP,GRE, and eBGP
• Mitigating Threats, Introducing SDN, and Examining QoS

This course focuses on establishing best practices in troubleshooting, networking, and security across a variety of devices. It covers the ability to assemble computer components based on specific requirements, and how to install, configure, and maintain PCs and software for end users. It also teaches basic networking and virtualization skills, in addition to appropriate customer support. The course gives students the knowledge to properly diagnose, resolve, and document an assortment of hardware and software issues through proper troubleshooting techniques. A solid foundation of entry-level knowledge is important to help build towards more specialized learning later in your career.

Topics Covered:

• Motherboards
• BIOS and Startup
• RAM
• Storage Solutions
• CPUs and Power Supply
• Connectors and Connections
• Peripheral Devices
• Display Devices
• Different Computer Form Factors
• Introduction to Networking
• Network Protocols and Cabling
• Wireless Networking
• Broadband Routers
• Internet Connections
• Mobile Computing
• Portable Computer Hardware
• Printers
• Printer Maintenance
• Troubleshooting Printers

This course provides an entry level introduction to Windows operating systems, other operating systems, security, software troubleshooting, and operational procedures.

Topics Covered:

• Windows Overview and Installation
• Windows Interaction and Personalization
• Windows Utilities and Management
• Windows Applications and Features
• Adding Hardware to Windows and Storage Options
• Networking with the Windows Operating System
• Monitoring the Windows OS and an Introduction to Other Oss
• Mac OSX Features and an Introduction to Linux
• Shell and Terminal Commands for Linux or Mac OSX
• Introduction to Mobile Operating Systems
• Introduction to Virtualization and Basic Security Concepts
• Windows Security Features and Management
• Common Troubleshooting and Security Practices
• A Practical Approach to Troubleshooting

This course covers standard methodology required to securely implement and maintain cloud technologies.

Topics Covered:

• Cloud Fundamentals
• Virtualization
• Data Center Infrastructure
• Cloud Management
• Cloud Security
• Managing Cloud Systems

The IT Fundamentals course will provide you with an introduction to the skills required for entry into the IT field. The course is designed to help you learn more about the world of information technology (IT). It is ideal for those considering a career in IT or for those who work in an allied field that requires a broad understanding of IT. IT Fundamentals is also a stepping stone to more advanced courses in the IT field.

Topics Covered:

• What is an Operating System
• The Windows Operating System
• Mobile Operating Systems
• Common Software Applications
• File Extensions
• Cloud Computing
• VoIP and Video Communication
• Hardware Basics
• Peripherals and Expansion
• Printers
• Introduction to Networks
• Networking
• Security Best Practices
• Network and Internet Privacy and Security
• Operating System Administration
• Legal, Ethical, and Health Issues in Computing

This course will provide learners with the basic concepts of networking, including network models, such as the OSI model and the TCP/IP model and the protocols and applications that function within these models. Students will learn the basics of routing and switching operations and the protocols used on most networks today. Students will learn about virtual networking and how to work with wireless technologies in order to create a functional wireless network. The course describes the different networking problems and issues that can arise, as well as how they can be addressed. Students will learn how to manage and monitor modern networks and will explore security in wired and wireless environments.

Topics Covered:

• Network Architecture
• Network Operations
• Network Security
• Troubleshooting
• Industry Standards, Practices, and Network Theory

This course will prepare students to pass the current CompTIA Security+ SY0-501 certification exam. After taking this course, students will understand the field of network security and how it relates to other areas of information technology. This course also provides the broad-based knowledge necessary to prepare for further study in specialized security fields, or it can serve as a capstone course that gives a general introduction to the field.

Topics Covered:

• The Present Threat Landscape
• Types of Malware
• Social Engineering and Related Attacks
• Application and Service Attacks
• Cryptographic and Wireless Attacks
• Penetration Testing and Vulnerability Scanning
• Impacts from Vulnerability Types
• Components Supporting Organizational Security
• Security Assessment Using Software Tools
• Cryptography
• Public Key Infrastructure
• Wireless Security Settings
• Analyzing Output from Security Technologies
• Deploying Mobile Devices Securely
• Implementing Secure Protocols
• Troubleshooting Common Security Issues
• Identity Concepts and Access Services
• Identity and Access Management Controls
• Common Account Management Practices
• Frameworks, Guidelines, and Physical Security
• Implement Secure Network Architecture Concepts
• Secure System and Application Design and Deployment
• Understanding Cloud, Virtualization, and Resiliency Concepts
• Policies, Plans, and Procedures
• Business Impact Analysis and Risk Management
• Incident Response, Forensics, Disaster Recovery, and Security Controls

This course will provide users with the tools necessary to: identify the functions, features, and components of servers, identify critical server storage technologies and the functions and features of IDE and SCSI, identify best practices for installing and configuring servers, upgrading servers, maintaining servers and their environments, identify server backup and disaster recovery best practices and server-related troubleshooting best practices.

Topics Covered:

• Server Architecture
• Server Administration
• Storage
• Security
• Networking and Disaster Recovery
• Troubleshooting

An ethical hacker is a person who attacks an organization’s security on behalf of its owners in order to discover vulnerabilities. Instead of taking advantage of these vulnerabilities, the ethical hacker reports them to the organization who can then put in place the appropriate countermeasures to protect themselves against malicious hackers. This course will provide students with the necessary skills, techniques and methodologies involved to become an ethical hacker.

Topics Covered:

• Hacking and Penetration Testing
• Footprinting and Reconnaissance
• Network Scanning
• Enumeration and Cryptography
• System Hacking
• Malware
• Sniffing
• Social Engineering
• Denial and Service and Session Hijacking
• Hacking Web Servers
• SQL Injection
• Hacking Wireless Networks
• Hacking Mobile Platforms
• Evading IDS, Firewalls, and Honeypots
• Buffer Overflow

In this course, you will learn the best practices for establishing security governance principles and how to apply the fundamental security principles of confidentiality, availability, and integrity. The course coves risk management, asset security, and security engineering. Communication and network security design are covered as well as identity and access management, security assessment and testing. Finally, you will learn about security operations, and software development security.

Topics Covered:

• Security Principles, Governance, and Guidelines
• Risk Management
• Asset Security
• Security Engineering
• Communication & Network Security Design
• Identity and Access Management
• Security Assessment and Testing
• Security Operations
• Software Development Security

In this course, students will learn about information security best practices. Students will learn about operational information security, malicious code and information security, and information security and the internet.

Topics Covered:

• Introduction to Information Security
• Operational Information Security
• Malicious Code and Information Security
• Information Security and the Internet

The SSCP course will provide you with the knowledge and skills to participate in the part of the IT industry that has become one of the most important areas of specialty available, Security. More and more, companies rely on the network for the storage and fast retrieval of mission-critical data/information. Securing these massive amounts of information is crucial for the success of the organization.

Topics Covered:

• Access Controls
• Cryptography
• Malicious Code
• Monitoring and Analysis
• Networks and Telecommunications
• Security Operations and Administration
• Risk, Response, and Recovery

This course introduces students to the Windows 10 operating system and teaches the basics of how to use Windows 10 including its user interface, settings, applications, and security features. Students will also gain knowledge of Microsoft Office 365 as well as Office Online and learn how to access Word, Excel, PowerPoint, OneNote, OneDrive, and other online applications. This course also covers the basics of Google Apps including Google Docs, Google Sheets, Google Slides, Google Sites, Gmail, and Google+. Collaboration, sharing, and security options are covered for both sets of software applications. Finally students will gain knowledge of fundamental computer security including the use of anti-malware applications, safe web browsing habits, corporate policies regarding computer safety, and password strength.

Topics include:

• Windows 10 Fundamentals
• Office 365 Fundamentals
• Google Apps Fundamentals
• IT Security Fundamentals

This course provides students with the knowledge and skills that they need to configure Windows 10 PCs and devices in a Windows Server domain environment. Students will specifically be covering configuring devices for IPv4, IPv6, DHCP, and DNS network communication. Students will also cover how to maintain and recover the Windows 10 OS, protecting corporate data, managing cloud access to data, and Windows built in security features.

Topics Covered:

• Introduction to Windows 10
• Deploy Windows 10 with New and Traditional Tools
• Configure Devices and Disks in Windows 10
• Configure Networking and Remote Connections in Windows 10
• Maintain Windows 10 and Configure Virtualization Technologies in Windows 10
• Configure User Data in Windows 10
• Configure Authentication and Secure Identities for Windows 10
• Threat Resistance Technologies in Windows 10
• Data Protection in Windows 10
• Install and Manage Windows 10 Applications and Universal Windows Apps
• Manage Windows 10 Devices

This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. Students who take this course must have a good understanding of how to configure Windows 10 and its features, and how they can use these features in enterprise environments. This course focuses on troubleshooting issues with Windows 10 devices.

Topics Covered:

• Supporting Operating System and Application Installation
• Supporting Connectivity and Data Storage
• Supporting Authentication, Permissions, and Data Security
• Supporting Hardware, Performance, and Mobile Devices
• Supporting Client Compliance and Managing Clients

In this course you will learn to install and configure Windows Server 2012. Students will learn about storage management, shares & permissions, Hyper-V, virtualization, IPv4 and IPv6, security, Active Directory, DHCP, DNS and more. Upon completion of this course, you will be able to install and configure Windows Server 2012 in an existing enterprise environment.

Topics Covered:

• Servers
• Storage
• Print Services
• Hyper-V
• Networking
• DNS
• Activity Directory
• AD Groups & GPOs
• Security

In this course, you will learn the knowledge and skills necessary to implement core services of Windows Server 2012. Among the topics covered are WDS and monitoring, WSUS, DFS and FSRM, bitLocker, EFS, auditing, DNS, RADIUS, NPS, NAP, service accounts, WDC, FSMO & virtual DC cloning, RODC and password policies, backup and recovery, policies and templates, GPO manipulation and more.

Topics Covered:

• Deploying and Managing WD S
• Updating and Monitoring
• File Services and Encryption
• Network Services and Access
• RADIUS, NPS, and NAP
• Service Accounts and Policies
• Managing Active Directory
• Group Policy Processing
• Managing GPOs and Preferences

In this course you will learn to configure and manage the advanced functions of Windows Server 2012. This course deals specifically with the configuration of advanced network services in Windows Server 2012.

Among the subjects covered are NLB & clustering, VM clusters & DR, storage, forests & domains, file management and DAC, DHCP, DNS, IPAM, site replication, PKI, RMS & federation and more.

Topics Covered:

• HA
• VMs and DR
• Storage
• AD Domains
• DAC
• DHCP & DNS
• AD Replication
• PKI
• Federation

This course covers several topics including: the Active Directory forest structure, object security, protection, the general Active Directory security model as well as designing, creating, testing, deploying and maintaining a Group Policy infrastructural solution. This course discusses server deployment design, operating system deployment tools and techniques, os system upgrade considerations and resource planning. Students will learn about the design and maintenance options for a potential DHCP production solution. Students will explore the design and deployment options of a name resolution solution within a Server 2012 Active Directory-controlled environment. Also covered are the design, planning and deployment of a number of key elements of the Server 2012 File and Storage and the new Server 2012 IP Address Management feature known as IPAM. The course outlines the deployment of an internal Certificate Authority, the auto-enrollment feature, and the publication of Certificate Revocation Lists to a Web service. Finally, DirectAccess and Network Access Protection (NAP) will be covered.

Topics Covered:

• AD Design
• AD DS
• OU and Group Policy
• Server Deployment
• DHCP Design
• DNS, File, and Storage
• IPAM and VPN
• Direct Access
• Network Protection
• Implement NPS and WAP

In this course, you will learn about virtual machine management and deploying updates using WSUS. System Center management tools will be covered and you will learn about the Virtual Machine Manager. You will learn about planning and implementation for storage and networking using Hyper-V. You will also learn about load shifting, failover clustering, Network Load Balancing, and data center monitoring. The course will examine certificate authorities, what they are, how they are used, and how to configure and implement. Finally, students will learn about web-based authorization and authentication services to protect an organization’s confidential information.

Topics Covered:

• Updates
• WM Hosts and Guests
• Storage and Networks
• VM Administration
• Clustering and NLB
• Business Continuity
• Monitoring
• Certificate Services
• AD RMS and AD FS

Master the identity management tools in Windows Server 2016.  This course focuses on the identity functionality in Windows Server 2016. It covers the installation and configuration of Active Directory Domain Services (AD DS), in addition to Group Policy implementation for non-Nano Server environments. It also covers functionality such as Active Directory Certificate Services (AD CS), Active Directory Federations Services (AD FS), and Web Application proxy implementations.

Topics Covered:

• Active Directory Domain Controllers
• Active Directory Accounts and Permissions
• Active Directory Object management
• Maintaining Active Directory
• Trusts and Site Management
• Defining Group Policy Objects
• Implementing Group Policy Preferences
• Active Directory Certificate Services
• AD Federation Services and Web Application Proxy
• AD Rights Management Services

In this course, the installation, storage, and computing functionalities available in Windows Server 2016 are explored. Students will gain knowledge about the general installation tasks, including installing and configuring Nano Server, as well as creating and managing images for deployment.

The course covers local and server storage solutions including the configuration of disks and volumes, Data Deduplication, High Availability, Disaster Recovery, Storage Spaces Direct, and Failover Clustering solutions. Students will become familiar with managing Hyper-V and Containers as well as maintaining and monitoring servers in physical and compute environments.

Topics Covered:

• Installation Options
• Upgrading, Managing and Monitoring
• Maintaining Servers and Images
• Storage Solutions
• Data Deduplication and Hyper-V Setup
• Hyper-V Configuration
• Hyper-V Networking and Containers
• Implementing Failover Clustering
• Managing High Availability Solutions
• VM Motion and Network Load Balancing

Master the networking skills needed to deploy and support Windows Server 2016. This course focuses on the networking features and functionality available in Windows Server 2016. It covers DNS, DHCP, and IPAM implementations, in addition to remote access solutions, such as VPN and Direct Access. It also covers DFS and BranchCache solutions, high performance network features and functionality, and implementation of software-defined networking (SDN) solutions, such as Hyper-V Network Virtualization (HNV) and Network Controller.

Topics Covered:

• IPv4 and IPv6 Address Management
• DHCP Management
• DNS Name Resolution
• Configuring DNS Zones
• Implementing IP Address Management (IPAM)
• Network Connectivity and Remote Access
• Securing Remote Authentication
• Supporting Branch Office Technologies
• Advanced Network Infrastructures